Customer care
Marble travels carefully, and so do our orders. Here's everything to know about getting your case — and sending it back, if it comes to that.
Every case ships from our studio in protective packaging, padded and boxed so the marble arrives the way it left. Orders are processed within 1–2 business days, and you'll receive a tracking number by email as soon as your case is on its way.
Shipping rates are calculated at checkout based on your address. We currently ship within the United States; if you're elsewhere and want a case, reach out through our partnerships page and we'll see what we can do.
If your case isn't right for you, you have 14 days from delivery to send it back for a full refund. The case needs to be unused and in its original packaging — marble is a natural material, and each box is one of a small batch, so we can only resell pieces that come back as they arrived.
To start a return, send us a note through our contact page with your order number and we'll reply with return instructions. Return shipping is the responsibility of the sender unless the case arrived damaged.
Please inspect your case as soon as it arrives. If it arrives damaged or if anything is missing, contact us within 48 hours with photos of the packaging and the case, and we'll make it right.
Because every stone varies, we can't guarantee an identical replacement. If you'd like to swap your case for another piece in the collection, start a return and place a new order — or email us and we'll help you pick out the next one.